Privacy Policy

This Privacy Policy sets out some of the ways that Feeding Gloucestershire gathers, uses, discloses and manages data.

Who we are

Feeding Gloucestershire is a charity that works across Gloucestershire. Our registered charity number in England and Wales is 1207214.

Our registered address is: Feeding Gloucestershire, Suite 4, Bank House, Abbey Terrace, Winchcombe, Cheltenham GL54 5LL

We can be contacted at: info@feedinggloucestershire.org.uk

How we collect your information

We collect information about you in the following ways:

Information you give us. For example, when you post information on our social media or message boards, make a donation to us, register for an event, sign up to our newsletter, or otherwise provide us with personal information. This may include personal information, like your name, email address, telephone number, date of birth, bank account details for setting up a regular direct debit donation and contact preferences.
Information we get from your use of our website and services. We collect information about our online content that you use and how you use it, like when you visit our website or view and interact with our content. We, like all organisations, are able to confirm what browser you are using, IP address and computer operating systems that are being used, and this information may be used to improve the services we offer. Please see our Cookie Policy for more detail.
Information available publicly. We may include information found in places such as Companies House, LinkedIn and information that has been published in articles/newspapers.
We may take photographs at our events to use for general marketing and publicity (please note – photographs will be anonymous/unidentifiable unless explicit consent is given in writing).

Wherever possible we use aggregated or anonymous information which does not identify individuals by name. We collect information directly from you (for example, through forms, emails or surveys) or from trusted partner organisations working with us.

Sensitive data or ‘special category data’

Certain categories of personal information are regarded by the law as more sensitive than others.

This is known as ‘special category’ or ‘sensitive personal data’ and covers things like information about your health, ethnic origin, religious beliefs, political opinions or any genetic or biometric data that is used to identify you.

We do not usually collect ‘sensitive personal data’ unless there is a clear reason for doing so, such as participation in research or where we need this information to ensure that we provide appropriate support. We may also collect sensitive personal data if you make the information public or if you tell us about your experiences relating to food poverty.

We will always make it clear when we collect this information from you what sensitive personal data we are collecting and why.

Cookies

Our website uses cookies to:

Ensure proper website functionality
Understand user behaviour
Improve user experience

Cookies can be controlled via your browser settings.

Manage your cookie consent.

How we use your information

We use your personal information for a number of purposes including the following:

To provide you with the services, products or information you have requested;
To provide newsletters or updates;
To process donations we may receive from you;
To fundraise in a manner referred to in this Policy or that you would reasonably expect;
For administration purposes (for example we may contact you regarding a donation you have made, including in relation to Gift Aid or the event you have registered for);
For internal management, such as record keeping of enquiries, feedback or complaints;
To invite you to participate in surveys or research (although this is voluntary);
To analyse and improve the online services we offer, to make them as user-friendly as possible;
To comply with legal obligations
For the purposes of credit risk reduction or fraud prevention (using external specialist agencies to help us); and
Other specific purposes that you may agree to from time to time.

Personal and sensitive information is stored and managed to achieve a high level of confidentiality, integrity and availability. We hold information within our secure IT systems which may be copied for testing, backup, archiving and disaster recovery processes. All data is held in the UK. The only people who have access to this data will be IT support and staff members.

How long we keep your information

We will delete unnecessary information and will ensure that all data, with the exception of anonymised data or data that we have been asked specifically to keep, is deleted after 3 years.

We will keep your information in our mailing list database until you withdraw your consent.

If you would like your data to be removed from our system before this time, please contact us on info@feedinggloucestershire.org.uk.

Who we share your information with

We only share your information when it is necessary and lawful to do so. We may share data with:

Local authorities and funders to manage and report on our programmes
Trusted partners who provide services on our behalf (for example, IT providers or delivery partners)
Legal or regulatory bodies, if we required to by law

We never sell or rent your personal information. We will not transfer or store your personal data outside of Europe. We will not send you unsolicited marketing materials.

Your rights

You have rights over your personal information. You can:

Ask for a copy of the information we hold about you
Ask us to correct any information that is wrong or incomplete
Ask us to delete your information, where legally possible
Ask us to limit how we use your information is certain situations
Ask for your information to be transferred to another organisation
Withdraw your consent at any time (this will not affect any processing already carried out)

If you would like to exercise any of these rights, please contact us on info@feedinggloucestershire.org.uk.

How to raise a concern

If you have any concerns about how we use your personal information, please contact us: info@feedinggloucestershire.org.uk.

If you are not satisfied with our response, you can contact the Information Commissioner’s Office (ICO) via: https://ico.org.uk/

Updates

We may update this Privacy Policy occasionally. If we make any important changes, we will update our website or contact you directly where appropriate.